Care Guide

At SYU Jewelry, we craft each piece with care to ensure lasting beauty. Proper maintenance of your custom or ready-made jewelry, like karat gold pendants with gemstones such as sapphire or diamond, will keep it shining for years. Follow this guide for tips on wearing, cleaning, and storing your treasures.

General Care Tips

Avoid Chemicals: Keep jewelry away from household cleaners, chlorine, perfumes, and lotions to prevent tarnish or damage. Apply beauty products before wearing jewelry.
Limit Water Exposure: Remove jewelry before swimming, bathing, or dishwashing to avoid dulling gemstones or weakening settings.
Prevent Damage: Take off jewelry during sports, gardening, or heavy lifting to avoid scratches or loose stones.
Regular Inspection: Inspect for loose stones or worn prongs periodically. Contact us if you notice issues to prevent further damage.

Wearing Your Jewelry

Daily Wear: Put on jewelry last after dressing and remove it first at day’s end to minimize exposure to hazards.
Sleeping: Avoid wearing jewelry to bed to prevent bending or scratching.
Layering: Ensure layered pieces don’t rub together to avoid scratches on softer metals like gold.

Cleaning Your Jewelry

Gold (e.g., 18k): Soak in lukewarm water with mild dish soap for 5-10 minutes. Gently scrub with a soft toothbrush, rinse, and pat dry with a lint-free cloth. Avoid harsh chemicals or abrasive materials.
Gemstones (e.g., diamond): Use the same mild soap solution, soak briefly (1-2 minutes), and clean with a soft cloth. Avoid hot water or ultrasonic cleaners unless safe for the stone. Contact us if unsure.
Frequency: Clean every 1-2 months if worn often, or as needed.
Professional Cleaning: For deep dirt or delicate pieces, reach out for our cleaning and repair services.

Storing Your Jewelry

Separate Storage: Store each piece in a soft pouch or compartmentalized jewelry box to prevent scratches or tangles.
Cool, Dry Place: Keep away from sunlight, heat, or humidity to avoid tarnishing.
Anti-Tarnish: Use anti-tarnish strips or silica packets in storage to reduce moisture.
Travel: Use a padded jewelry roll or pouches to protect pieces on the go.

Custom Pieces

Gemstone Settings: Handle with care to keep stones secure. Contact us if a stone feels loose.
Engraving: Clean gently with a soft cloth to preserve engraved details.
Sentimental Value: Store and wear custom items thoughtfully, and consider insuring high-value pieces.

Warranty and Repairs

SYU Jewelry offers a one-year limited warranty covering manufacturing defects, excluding damage from wear, accidents, or misuse. Following this guide is essential for warranty validity. For repairs within or outside the warranty, email info@syujewelry.com with proof of purchase and issue details. Customers cover shipping costs to send items; we cover return shipping for warranty repairs only. Non-warranty repairs are quoted upon assessment.

When to Seek Help

Loose Stones/Settings: Stop wearing if stones or prongs are loose and contact us.
Significant Damage: For deep tarnish or breaks, seek professional repair.
Unsure About Care: Reach out for guidance on specific materials or issues.

For care questions, repair needs, or advice on unique pieces, reach out at:
Email: info@syujewelry.com