Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal information collected by SYU Jewelry, a business based in Ottawa, Ontario, Canada, through our website, email communications, phone interactions, or other means related to the purchase of custom and ready-made jewelry. It complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable Ontario privacy laws.

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2. What Information We Collect

We collect personal information to provide our products and services effectively. The types of information we may collect include:

• Contact Information: Name, email address, phone number, and shipping/billing address provided when you place an order, contact us, or sign up for newsletters.

• Order Information: Details related to your purchase, including product selections, design specifications for custom orders, payment details (processed securely via third-party gateways), and order history.

• Communication Data: Information shared during consultations (e.g., design preferences) or inquiries sent via email or our website contact forms.

• Website Usage Data: Automatically collected data such as IP address, browser type, device information, pages visited, and time spent on our website, gathered through cookies and similar technologies (subject to your consent where required).

• Feedback and Submissions: Any reviews, comments, or feedback you voluntarily provide to us.

We only collect information necessary for the purposes outlined in this policy and will seek your consent for any additional data collection not covered herein.

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3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing and Fulfillment: To process payments, confirm orders, produce custom jewelry, and ship products to you via carriers such as Canada Post, FedEx, or EMS.

• Customer Service: To communicate with you regarding your orders, respond to inquiries, provide updates on production or shipping, and address any issues or complaints.

• Design Consultations: To tailor custom designs based on your preferences and specifications shared during consultations.

• Marketing and Communications: To send you promotional emails, newsletters, or updates about new products or offers, provided you have opted in to receive such communications. You may unsubscribe at any time.

• Website Improvement: To analyze website usage data for improving functionality, user experience, and content, ensuring our site meets customer needs.

• Legal Compliance: To comply with legal obligations, such as tax reporting, or to respond to lawful requests from government authorities.

We will not use your information for purposes other than those described without obtaining your prior consent.

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4. How We Share Your Information

SYU Jewelry does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business, such as payment processors, shipping carriers (Canada Post, FedEx, EMS), and website hosting or analytics providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

• Legal Requirements: When required by law, court order, or governmental authority to disclose information, such as in response to a subpoena or to comply with tax or regulatory obligations.

• Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to similar privacy protections and with prior notice to you where feasible.

• Protection of Rights: To protect the rights, property, or safety of SYU Jewelry, our customers, or the public, such as in cases of fraud prevention or legal disputes.

Any disclosure will be limited to what is necessary and conducted in compliance with applicable privacy laws.

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5. How We Protect Your Information

We implement reasonable security measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure data transmission through encryption protocols (e.g., SSL) for online transactions and communications.

• Restricted access to personal information, limited to authorized personnel only.

• Secure storage of data on protected servers with regular security updates.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we are committed to addressing any breaches promptly in accordance with legal requirements.

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6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies (e.g., web beacons, analytics tools) to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and personalize content.

• Types of Cookies: We may use session cookies (temporary, deleted after your session), persistent cookies (stored for a set period), and third-party cookies (e.g., for analytics like Google Analytics).

• Purpose: To improve website functionality, track user behavior for site optimization, and deliver targeted content.

• Consent: Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings, though this may affect certain features of our website.

For more details on the cookies we use, please refer to our Cookie Policy (if applicable) or contact us.

 

7. Your Rights and Choices

As a resident of Canada, you have certain rights regarding your personal information under PIPEDA and applicable laws. These include:

• Access: You may request access to the personal information we hold about you to review or verify its accuracy.

• Correction: You may request corrections to inaccurate or incomplete information.

• Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations (e.g., record-keeping for tax purposes).

• Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Note that transactional emails (e.g., order confirmations) will still be sent as necessary for order fulfillment.

• Consent Withdrawal: You may withdraw consent for the collection or use of your information at any time, where applicable, though this may limit our ability to provide certain services.

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days, as required by PIPEDA, and may require identity verification for security purposes.

 

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Order information is retained for a minimum of 7 years to comply with Canadian tax and financial regulations.

• Website usage data may be retained for a shorter period for analytics purposes, after which it is anonymized or deleted.

• If you request deletion, we will remove your data unless retention is required for legal or contractual reasons.

Once data is no longer needed, it is securely deleted or anonymized to prevent identification.

 

9. International Data Transfers

As SYU Jewelry works with workshops and artisans both within and outside Canada, and ships internationally using carriers like Canada Post, FedEx, and EMS, your personal information may be transferred to and processed in countries other than Canada. We ensure that such transfers comply with PIPEDA by using safeguards such as standard contractual clauses or ensuring recipients adhere to equivalent privacy protections. By providing your information, you consent to such international transfers where necessary for order fulfillment.

 

10. Third-Party Links and Tools

Our website may include links to third-party websites or tools (e.g., payment gateways) over which we have no control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services before providing your information.

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11. Children’s Privacy

Our services are not directed at individuals under the age of majority (18 years in Ontario). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information. If you believe a child has shared information with us, please contact us immediately.

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12. Updates to This Privacy Policy

SYU Jewelry reserves the right to update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology. Updates will be posted on this page with an updated “Last Updated” date. For significant changes, we will notify you via email (if you have an active order or subscription) or through a prominent notice on our website at least 14 days before they take effect. Continued use of our website or services after changes signifies your acceptance of the revised policy.

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13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us at:
Email: info@syujewelry.com
 

We will respond to your inquiries within 30 days, as required by PIPEDA. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/).